I dealt with Wyatt and he was very helpful. I purchased a helmet over the phone and he sent me photos via his phone I (so I could see color, etc.). He set up the shipping and notified me that everything was a go. The one flaw was I requested a copy of the receipt be e-mailed to me and I have not yet received that... But - this was all done yesterday so there is still time for 5 stars!! I'm pretty confident I am going to enjoy dealing with the Destination folks...